Refund and Returns Policy

1. General Overview

At Richmart we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be in its original condition, unused, and with all original packaging, tags, and accessories intact.

2.3. Non‑Refundable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Gift cards and vouchers

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486. Include the following information:

• Order number
• Product name and SKU
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and provide instructions for shipping the item back to us.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or damaged item caused by Richmart. In such cases, we will provide a prepaid shipping label.

5. Refund Process

5.1. Inspection

Upon receipt, the returned item will be inspected. If it meets the eligibility criteria, the refund will be processed.

5.2. Refund Method

Refunds will be issued to the original payment method within 7–10 business days after approval. Shipping charges are non‑refundable unless the return is a result of our error.

6. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your initial request. Exchanges are subject to product availability.

7. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Comply with the return timeline and follow the provided instructions.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. Richmart reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486
Address: